Questions?
FAQs
How long before I receive my order?
Regular orders are processed in 2-3 business days and shipped with Swiss Post, at which point you will receive a tracking number (if possible). Express shipping is not available.
Preorders take longer to process. Times range from one to four weeks.
Something is wrong with my order. What do I do now?
Please take pictures of any faulty items and contact me immediately. Returns and/or refunds are evaluated on a case by case basis.
How do I care for my products?
Please avoid getting your grinders wet and keep them stowed away safely in their pouch when they are not being used.
As for clothing, please hand-wash it inside out to keep the printing and embroidery vibrant and in good condition.
How can I order a custom piece or artwork? How much does it cost?
Please contact me to order a custom piece. Prices and delivery times depend on the individual project.
Can I hire you to work on a project?
Please contact me.